Advantage Communications and Marketing Pty Ltd Specialists in Telephone Surveys

Contact: David Forrester-Walker Tel: (08) 9328 4433 Fax: (08) 9328 5422 Email: d.walker@iinet.net.au Web: www.advan.com.au Address: 1st Floor, 284 Fitzgerald Street Perth WA 6000

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Conducts a range of Telephone Communications Activities Especially Community Surveys

Advantage Communications and Marketing Pty Ltd Outbound/Inbound Telemarketing Services Our Results Speak for Themselves The Advantage Service At Advantage, we regard every client's needs as unique. We design a telemarketing strategy to reflect your organisation's image, culture, objectives and priorities. Every project is different, but whatever your needs you can expect to receive a personalised service over several carefully planned stages: 1. An initial meeting 2. A project development stage 3. Implementation of the project 4. Measurement and evaluation of the outcomes of the program. Getting Results: One of our success stories The Client: A Local Government Authority Increasingly, all levels of Government in Australia must be accountable to their customers. To achieve accountability, they must seek and listen to feedback. Telemarketing is an effective way to elicit opinions and comments from the public. Advantage has been appointed by one of the largest local authorities in Perth to regularly survey ratepayers about works conducted in their vicinity. The authority supplies Advantage with the location of the works and a database of business and residential owners/residents. Advantage telemarketers survey the ratepayers about a range of issues: How well were they informed about the works before commencement? What did they think about the standard of workmanship? How much, if any, disruption did they experience while the works were in progress? On completion of each survey, Advantage prepares a comprehensive report, enabling the authority to accurately gauge its ratepayers' response to the works and take measures to improve services for the future. Key Personnel David Forrester-Walker: David established Advantage in 1989, and since then has played the key role in developing the company and guiding its growth. Andrew Riley: Andrew joined Advantage in 1991 after around 9 years in the direct sales and telemarketing industry. Matt Crinyion: Matt joined Advantage in 1998 after a very successful decade as Account Manager at a leading Telemarketing Company in London. Leanne Power: Leanne is Administration Manager at Advantage and ensures the smooth running of the whole operation. Advantage Communications; Integrated Communications Specialists Over the past 14 years the Advantage team has gained a wealth of expertise and experience in a range of communications functions, and developed affiliations with specialist suppliers of complementary communication services. Whether employing Advantage's internal operation or using us to source external independent suppliers, Advantage can rightly be called Integrated Communications Specialists. MARKET RESEARCH; Advantage management maintains membership of The Market Research Society of Australia and offers a range of market research functions Mailing / Marketing Lists; Direct Mail; Telemarketing; Data Capture and Input; Data Analysis; With current SPSS software Advantage can collate, summarise and report on any data generated from any data collection or research programme. Our Results Speak for Themselves Advantage is the telemarketing company you can rely on for professional standards, integrity and dedication to results. We're sure you'll find our call rates, conversion rates and cost structures second to none. To discuss your telemarketing needs or obtain a quotation, contact David Forrester-Walker

Local Government Referees / References: City of Bunbury City of Cockburn City of Fremantle City of Gosnells City of Perth City of Stirling Main Roads WA Perth City Council Shire of Kalamunda Shire of Mundaring

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